Peak 20/20 Guarantee
We are committing to making the highest quality and most consistent needles available to allow you to focus on your work, not your supplies. If you experience an issue with any of your Peak Stellar needles, please complete the form below, and all qualified issues will receive a FREE box of Peak Stellar cartridges on us. Should further information be required our Customer Service team will reach out to you by phone or email.
*note, the 20/20 guarantee is currently only available on the Peak Stellar line, for issues or questions regarding other Peak needle lines or products please contact customer service
Replacement Eligibility & Limitations:
Each customer is entitled to one (1) no-questions-asked replacement per shipping address within each calendar year.
Additional replacements beyond the aforementioned limit may be granted at Peak Needles' discretion, subject to the customer providing sufficient evidence of manufacturing or quality defects. This evidence must include the batch number of the defective product and photographic or physical documentation of the defect.
Peak Needles reserves the right to request the return of defective products for inspection prior to issuing a replacement.
Peak Needles reserves the right to refuse replacement requests that are deemed fraudulent, excessive, or inconsistent with the typical use of the product. This determination is at the sole discretion of Peak Needles and will be based on an assessment of the customer's replacement history and the legitimacy of the quality issue reported.
Peak Needles is not liable for any injury, loss, or damage arising from the misuse of its products. The 20/20 Guarantee Program is limited to addressing defects in manufacturing and quality under normal and intended use of the product.